Welcome to your new home! This leaflet explains what happens when your tenancy begins and what you need to know to get started.
Tenancy start date
All new tenancies begin on a Monday once signed by both you and Tamworth Borough Council.
New tenancy visit
You’ll receive a new tenancy welcome visit within the first 6 weeks of moving in. This helps us check everything is going well and discuss any support you may need. For more information see New Tenancy Visit information leaflet.
Rent and service charges
Rent and service charges are set annually. You’ll be told the amount when you sign your tenancy. You must pay rent as agreed and tell us if your circumstances change.
Household members
We record who lives with you when you apply and again when you sign up. If someone moves in or out, you must let us know. The household must match the property size.
Communication preferences
We’ll ask how you prefer to be contacted and gather key information to support you:
- Phone, text, email or letter
- Safe contact method if needed
- Preferred language
- Visual or audio support needs
- Support worker or advocate details
- Any health or disability information