Contact Us

There are a number of ways you can contact Tamworth Borough Council – online, via web chat, over the phone or in person.

  • Report it – report something to the council
  • Pay for it – make a payment to the council – Customers can make payments online, completely free of charge. Payments can also be made over the phone -our payment line number is 0345 2307709. Calls are charged at a local rate. The number allows customers to pay a variety of bills over the phone, including rent, council tax and parking fines.
  • Apply for it – we recommend using our online services in the first instance as issues get logged straight into our systems, speeding up our response times.
  • Emergencies – who to call in an emergency – homelessness contact the homelessness out of hours service on 01827 709709 and choose option 1.
  • Repairs – Council housing repairs - To report any issues please call: Freephone 0800 183 00 44. This number is also for out-of-hours and urgent enquiries. Repairs can also be reported online by using the “Click to Chat” button located on most webpages or via our online report it form.
  • Enquire – Contact us. 
    • Online form - by completing the Contact Us eform via our MyTamworth customer portal.
    • Webchat - talk to us online using the 'Click to Chat' button located on most webpages.
    • MyStaffs - there is a Staffordshire County Council app called MyStaffs where you can check or report a number of issues from your phone. Find out more.
  • Comments, compliments or complaints
  • Visit us – we offer face to face support and sign posting for several council services.  
    • Tamworth Information Centre, Tamworth Assembly Rooms, Corporation Street, B79 7DN – available Monday to Saturday 10.00am - 4.00pm 
  • Talk to us – call 01827 709709 for general enquiries and other services. Our customer services team are available Monday to Thursday 8.45am - 5.10pm and Friday 8.45am - 5.05pm. Our phone lines are closed on national bank holidays. We can experience high call volume – please use email or webchat wherever possible.  
  • Post it – to contact us by post please send to Tamworth Borough Council, Marmion House, Lichfield Street, Tamworth, B79 7BZ. Alternatively our post box can be found on the front of Marmion House.